Privacy Policy

Who we are

AgarwoodTown (“we”, “us”, “our”) is a wholesale supplier of plantation agarwood, oud oil, bakhoor and related products, operating from Guan Zhu Town, Dian Bai District, Maoming City, Guangdong Province, China. We can be reached at info@agarwoodtown.com.

What data we collect

We collect only the data you provide to us directly through inquiry forms or direct messages. This typically includes:

• Your name, email address and (optionally) company name
• The product or service you are inquiring about
• The free-text message you send us
• If you arrive via a per-case CTA, the slug of the case study you referenced

We also use privacy-friendly analytics to understand how the site is used, and — only if you accept — Meta advertising cookies to measure our ads (details below). We do not maintain a marketing email list and we do not sell your data to third parties.

Cookies we use

We use three kinds of cookies and similar technologies:

You can change your advertising-cookie choice at any time: Change cookie choice. You can also clear cookies from your browser settings; the site will continue to work normally.

How we use your data

When you submit an inquiry, we use your data to:

• Reply to your inquiry, typically within 24 hours
• Send you a quote, sample documentation, or the information you requested
• Maintain a record of the inquiry for our normal accounting and tax obligations under Chinese law

Legal basis (EU/UK): processing is necessary to take steps at your request prior to entering into a contract (GDPR Art. 6(1)(b)) and our legitimate interest in responding to business inquiries (Art. 6(1)(f)).

How long we keep your data

Inquiry messages are kept for as long as needed to handle the inquiry and any resulting commercial relationship, plus the period required by Chinese tax and business-record retention laws (typically 10 years). Inquiry data from contacts that did not result in a transaction is deleted within 24 months of last contact.

Where your data is stored

Inquiry emails are received and stored on our corporate email infrastructure hosted in mainland China. The website itself is delivered via global CDN, which may briefly handle technical request data (IP address, browser type) for transmission and security purposes only — this is not stored or used for profiling.

Your rights (EU / UK / California residents)

You have the right to:

• Access a copy of the data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to our legal retention obligations
• Object to processing based on legitimate interest
• Withdraw any consent you previously gave
• Lodge a complaint with your local data protection authority

To exercise any of these rights, email info@agarwoodtown.com with the subject line “Data Subject Request”. We'll respond within 30 days.

Geo-blocking notice

For business and regulatory reasons we are not currently accepting orders from Mainland China through this website. Visitors from Mainland China are automatically redirected to a notice page; we do not collect or retain any data from those visits.

Changes to this policy

We may update this policy as our practices evolve. Material changes will be announced at the top of this page with a new “Last updated” date.