Wholesale Distributor
Specialty Incense Distributor — Berlin
CITES-clean, customs-proof supply
❗ The Challenge
A Berlin specialty retailer importing agarwood incense and chips faced repeated documentation rejections at EU customs (three holds in six months) due to incomplete CITES paperwork from their previous Chinese supplier. They needed a compliance-first partner — not just a product supplier.
✓ Our Solution
AgarwoodTown took over the full supply of plantation Aquilaria sinensis chips (Grade A and Grade AAA) and agarwood incense sticks. Our export-compliance team now prepares CITES Appendix II permits, EU phytosanitary certificates and DHL express documentation for every shipment, with proactive customs pre-clearance so the broker never sees a missing document at the border.
📐 Buyer Profile
- Order Volume
- 12+ shipments, range scaled 2 → 6 SKUs
- Timeline
- 3–5 day DHL door-to-door
- MOQ
- 1 kg chips / 5 boxes sticks
0 Customs Rejections
12 consecutive shipments cleared without a hold since switching in 2022.
3–5 Day Delivery
Consistent DHL express lead time, Berlin door-to-door.
2 → 6 SKUs
Product range tripled within the first year of switching.
⚠ What was hard
Shipment 1 cleared Hamburg cleanly, but the buyer's broker still flagged it for inspection because the supplier was unfamiliar to them. We now provide an introductory letter on letterhead for any new broker relationship — adds 24 h to the first shipment, eliminates downstream broker friction.
“Twelve shipments in a row cleared Hamburg customs without a hold — under our old supplier we had 3 rejections in 6 months. DHL door-to-door 3–5 days, and our SKU range went from 2 to 6 inside the first year.”
— M. Becker, Import Manager, Berlin-based specialty incense distributor
Ready to Write Your Own Success Story?
OEM production slots book ~6 weeks out. Wholesale stock ships in 5–7 business days. Tell us your case — product, volume, destination, launch window — and we reply within 24 hours with a specific quote and timeline.
We work with vetted buyers. New accounts are asked to share a company registration and intended market — this protects both parties and keeps our supply chain clean.